Refund policy

To request a return, contact us at eslivingstore@gmail.com before sending any item. We will confirm eligibility and provide the return address and instructions in writing. Items sent without prior approval may not be accepted.

To be eligible for a return, an item must be in the same condition in which it was received, unused, with tags if supplied, in its original packaging, and accompanied by proof of purchase.

Damages and issues

Please inspect your order when it arrives and contact us promptly at eslivingstore@gmail.com if the item is defective, damaged, or incorrect. Include your order number and clear photos so we can review the issue.

Exceptions / non-returnable items

Certain items may not be returnable, including personalized or custom products, perishable goods, personal care goods, hazardous materials, flammable liquids or gases, gift cards, and any other items excluded by applicable law. Contact us before purchasing if you have questions about a specific item.

Exchanges

Contact us at eslivingstore@gmail.com to ask about exchange eligibility and instructions. Do not send an item back before receiving written approval.

European Union 14-day cooling-off period

If merchandise is shipped into the European Union, applicable consumer law may provide a 14-day right to cancel or return an order. The item must be unused, in its original condition and packaging, with proof of purchase, subject to applicable legal exceptions.

Refunds

We will notify you after an approved return has been received and inspected. If the refund is approved, it will be issued to the original payment method. Processing time depends on the payment provider or bank.

For any return or refund question, contact eslivingstore@gmail.com.